complaints policy

Seed Electrical Services Limited [SES] always endeavour to provide the best service and products for our customers. However, on rare occasions, SES recognise that there may be times where our customers may not be completely satisfied. To ensure SES are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact SES as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure
Either call us on  0151 334 7555 Or write to us at Seed Electrical Services Limited, Unit 11 Carrock Road, Croft Ind Estate, Brombrough, Wirral, CH62 3RA (please ensure you obtain proof of receipt if posting) Or email us info@seedelectrical.com

We aim to respond within  21 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. In the unlikely event that we are unable to resolve a complaint through our own complaints procedure, as a Which Trusted Trader, we use the Disputes Resolution Ombudsman for a dispute resolution, in the unlikely event of a complaint arising and not being resolved, if you wish to you can contact them on 0117 456 6031or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ .